PRO Technologies

Privacy Policy

Effective Date: February 7, 2026 · Last Updated: February 17, 2026

1. Introduction

Welcome to PRO Technologies (“we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our AI receptionist service. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

PRO Technologies is a DBA of Native Clothing Company LLC, registered in Oregon. This policy applies to all information collected through yourgreeter.com and our AI receptionist services.

2. Information We Collect

Personal Information

When you sign up for our service or contact us, we collect:

  • Name, email address, and phone number
  • Business name, industry, and address
  • Payment information (processed securely by third-party processors)
  • Information you provide in contact forms or support requests

Call Data

Our AI receptionist service records and processes:

  • Call recordings and audio transcripts
  • Call metadata (date, time, duration, phone numbers)
  • Caller information and appointment details captured during calls
  • Voicemail transcriptions

Usage Data

We collect information about how you interact with our service:

  • Website analytics (page views, time spent, clickthrough data)
  • Dashboard usage and feature interactions
  • Cookies and similar tracking technologies
  • Browser information and IP address

Third-Party Integration Data

If you connect your calendar, CRM, or other business tools, we collect:

  • Calendar events and availability information
  • Customer and lead information from connected systems
  • Integration metadata and synchronization logs

3. How We Use Your Information

  • Service Delivery: To provide, maintain, and improve our AI receptionist service and features
  • Appointment Processing: To process and store appointments, lead information, and customer interactions captured by our AI
  • Communication: To send service-related updates, confirmations, and support messages
  • AI Training & Improvement: To train and customize your AI receptionist to match your business voice and preferences
  • Analytics: To analyze usage patterns and improve service performance
  • Legal Compliance: To comply with applicable laws and regulations
  • SMS & Text Messages: With your explicit consent, to send appointment reminders, confirmations, and service notifications via text message

4. SMS/Text Message Consent

We only send text messages to phone numbers that have explicitly opted in through our consent checkbox during signup or service configuration. By opting in, you agree to receive service-related text messages including:

  • Appointment reminders and confirmations
  • Service notifications and alerts
  • Important account updates

Message Frequency: Message frequency varies based on your scheduled appointments and service needs. Standard message and data rates may apply through your carrier.

Opting Out: You can opt out of text messages at any time by replying STOP to any message. You can also update your SMS preferences in your account settings.

5. Call Recording Disclosure

Our AI receptionist records all phone calls handled on behalf of your business. Call recordings are used for:

  • Providing call transcripts and analytics to you
  • Quality assurance and service improvement
  • Training and optimizing your AI receptionist
  • Generating business intelligence reports

Callers are informed at the beginning of each call that the call may be recorded for quality and training purposes. Call recordings are stored securely and retained in accordance with Section 7 (Data Retention) of this policy.

6. Data Sharing

We do NOT sell your personal data to third parties. However, we may share information in the following circumstances:

  • Service Providers: We share necessary data with vendors who help us provide our service, including Retell AI for voice processing, calendar integrations, and payment processors. These providers are contractually bound to use data only for providing services to us.
  • Legal Requirements: We may disclose information if required by law, court order, or government request
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction
  • Your Consent: We may share data when you explicitly authorize us to do so

Your customer information and business data remain confidential and are not shared with other clients or publicly.

7. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Secure server infrastructure with regular security audits
  • Access controls limiting data access to authorized personnel only
  • Regular backups and disaster recovery procedures

No security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security. Please contact us immediately if you suspect a security breach.

8. Data Retention

We retain your data for as long as necessary to provide our service and comply with legal obligations:

  • Active Accounts: Data is retained while your account is active
  • Call Records: Call recordings and transcripts are retained for 90 days unless you request deletion earlier or extend retention for archival purposes
  • Account Closure: Upon account closure, we retain data for 30 days before deletion, except where required to retain by law
  • Legal Requirements: We may retain data longer if required by law or for legal claims

9. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you
  • Correction: Request corrections to inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Portability: Request your data in a portable format
  • Opt-Out: Opt out of marketing communications and certain data uses

To exercise these rights, please contact us at support@yourgreeter.com. We will respond to requests within 30 days.

10. Cookies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for website functionality and account access
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences

Most browsers allow you to control cookies through settings. Disabling cookies may affect site functionality.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our service indicates acceptance of any changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

See also: Terms of Service