Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and PRO Technologies, a DBA of Native Clothing Company LLC ("Company," "we," "our," or "us"), governing your use of the PRO Technologies AI assistant service ("Service").

By subscribing to or using our Service, you agree to be bound by these Terms. If you do not agree, you may not use our Service.

2. Description of Service

PRO Technologies provides an AI-powered virtual receptionist service that includes:

• 24/7 automated call answering
• Appointment scheduling and management
• Lead capture and qualification
• Product information and sales assistance
• Appointment reminders via call or text
• Customer reactivation campaigns (Professional plan)

Service features may vary based on your subscription plan.

3. Subscription Plans and Pricing

We offer the following subscription plans:

• Essentials Plan: $497/month — Includes core AI receptionist features
• Professional Plan: $997/month — Includes all features plus text reactivation campaigns

4. Billing and Payment

By subscribing to our Service:

• You authorize us to charge your payment method on a recurring monthly basis
• Payments are due at the beginning of each billing cycle
• All fees are non-refundable except as required by law
• Failed payments may result in service suspension
• You are responsible for providing accurate billing information

5. Setup and Onboarding

To activate your Service, you must provide:

• Accurate business information (services, pricing, FAQs, hours)
• Calendar and scheduling preferences
• Approved scripts and response guidelines
• Any required integrations or credentials

Setup time varies depending on the complexity of your requirements. We are not responsible for delays caused by incomplete or inaccurate information from the Client.

6. Client Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date business information
• Notify us promptly of any changes to your services, pricing, or availability
• Ensure the information our AI provides to your customers is accurate
• Comply with all applicable laws regarding telecommunications and consumer protection
• Not use the Service for any unlawful or fraudulent purposes
• Maintain proper consent for any customer data shared with our Service

7. Acceptable Use

You may not use our Service to:

• Engage in illegal activities or fraud
• Harass, threaten, or abuse any person
• Send unsolicited communications (spam)
• Distribute malware or harmful content
• Violate any third-party rights
• Misrepresent your identity or business
• Interfere with the operation of our Service

Violation of these terms may result in immediate termination of your account.

8. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Unscheduled maintenance or emergency repairs
• Telecommunications provider outages
• Force majeure events

We are not liable for any losses resulting from service interruptions.

9. AI Limitations

You acknowledge that:

• AI responses are based on the information you provide
• The AI may occasionally misunderstand or provide incorrect responses
• Critical or emergency situations should be handled by human staff
• You are responsible for reviewing AI performance and providing feedback

10. Intellectual Property

All intellectual property rights in the Service (including software, algorithms, and branding) remain our property. You receive a limited, non-exclusive license to use the Service during your subscription.

You retain ownership of your business information and customer data. You grant us a license to use this information solely to provide the Service.

11. Confidentiality

We will maintain the confidentiality of your business information and customer data. We will not share this information except as necessary to provide the Service or as required by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from the Service is limited to the amount you paid us in the 3 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for lost profits, lost revenue, or lost business opportunities
• We are not liable for any actions taken by the AI on your behalf based on the information you provided

13. Indemnification

You agree to indemnify and hold harmless PRO Technologies, Native Clothing Company LLC, and our officers, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or third-party rights
• Inaccurate information you provide to the Service

14. Termination

By You: You may cancel your subscription at any time by contacting us. Your service will continue until the end of your current billing period.

By Us: We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or if we determine your use poses a risk to our Service or other clients.

Upon termination, your access to the Service will end, and we may delete your data after a reasonable retention period.

15. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes take effect constitutes acceptance of the modified Terms.

16. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Oregon.

17. Dispute Resolution

Before initiating formal legal action, you agree to contact us and attempt to resolve the dispute informally for at least 30 days. Many issues can be resolved quickly through direct communication.

18. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Our failure to enforce any right does not waive that right.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms freely.

19. Contact Information

For questions about these Terms, please contact us: