Privacy Policy

1. Introduction

PRO Technologies, a DBA of Native Clothing Company LLC ("we," "our," or "us"), operates the PRO Technologies AI assistant service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using PRO Technologies' services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and business name when you sign up or contact us.
• Call Data: Phone numbers of callers, call duration, call recordings (for quality and training purposes), and transcriptions of conversations with our AI assistant.
• Appointment Information: Details about appointments booked through our service, including dates, times, and customer contact information.
• Payment Information: Billing details processed through our secure payment processors. We do not store complete credit card numbers.
• Usage Data: Information about how you interact with our services, including features used and preferences.
• Device Information: IP address, browser type, and device identifiers when accessing our website.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our AI assistant services
• To process appointments and bookings on your behalf
• To send appointment reminders and notifications
• To improve our AI assistant's accuracy and performance
• To process payments and manage your account
• To communicate with you about your account, updates, and promotions
• To respond to customer service requests
• To comply with legal obligations

4. Call Recording Disclosure

Our AI assistant may record calls for quality assurance and service improvement. By using our service, you acknowledge that calls may be recorded. Our AI assistant will inform callers that the call may be recorded for quality purposes.

Call recordings are stored securely and retained for a limited period as required for service delivery and legal compliance.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who help us operate our services (e.g., cloud hosting, payment processing, telecommunications providers).
• Your Customers: Information necessary to fulfill appointment bookings and service requests on your behalf.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings are typically retained for 90 days unless a longer retention period is required by law or requested by you.

8. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Data portability

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: